Customer Support Specialist Needed -In Germany

About Fy

Fy! is altering up how individuals store and types promote on cellular.

We wanna be the way you GET YOUR LIFE. All the things out of your favorite bag, your cutest table-wear, that assertion artwork print that makes your morning.

On the flip facet, we need to be how rising manufacturers, designers and artists promote on-line.

Do you’re keen on discovering cool stuff in your residence on instagram? Do you tingle with pleasure if you uncover a brand new model that makes actually cool stuff?

Do you additionally kick-ass? Then this would possibly really be the job of your goals.

Your Problem

You’re the principal level of contact with our prospectsit is your job to verify they get their orders right, on time and that they are left begging for extra cool stuff from Fy.

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You should have smashed within the first 6 months if:

  • You possibly can resolve 100 customer support tickets a day, and like a professional
  • You’re commonly attaining happiness scores of 100% glad in a given day
  • You could have made a cloth contribution to course of and group growth

 

What you’ll do on daily basis

Massive and diverse, this function can have you getting up shut and private in all facets of the Fy operation and can assist you to transfer between totally different areas of the enterprise

  • Converse to our prospects and never solely reply their queries however discover new methods to shock and delight them, and to maintain them coming again
  • Embrace the on a regular basis new challenges of constructing an thrilling new procuring platform and problem-solve them as they arrive up
  • Be sure that our prospects obtain their orders – this might imply chasing down dropshippers, talking with logistics carriers or selecting the objects in our warehouse and making ready them for dispatch
  • The longer term is in your fingers, because the particular person closest to each day actions you’ll be finest positioned to provide you with recommendations as to how we will enhance processes and make operations extra environment friendly.

 

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What we’re searching for

  • Native-level English
  • You’re keen on fixing troublesome issues and are ready to throw your self at any problem which may come up
  • You’re ready to work in a rotating shift system if required
  • You are enthusiastic about our manufacturers and about constructing the perfect procuring expertise on earth!

 

What we provide

  • That is an unparalleled expertise to work in one among Europe’s fastest-growing cellular manufacturers while making a reputation for your self. If we hit our aims you will inevitably be one of the wanted skills in operations and buyer help in Europe.
  • Affect and affectyou will be becoming a member of a small however high-performance group in a key function. You’ll have a direct and excessive influence on the enterprise.
  • An unbelievable studying expertise in constructing and scaling a worldwide shopper model. You may be working as a part of a group who’ve over 50 years mixed expertise beginning, scaling and exiting shopper companies (onefinestay, Widespread, Fab.com, Monoqi, Zipcar, Zulily, Google, Tuenti, TicTail…)…
  • You may be uncovered to every part entailed in scaling a digital startup – advertising and marketing, product, ops, engineering and so on.
  • Large employees reductions on merchandise bought on Fy!
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