Coordinator Position Available In – Netherlands

Position Purpose & Summary

 

The purpose of the Customer Service Coordinator is to maximize customer satisfaction and revenue by meeting supplier/customer needs and expectations with regards to contract execution & order fulfillment.

 

The Customer Service Coordinator:
  • Is primary point of contact for the supplier/customer for all aspects related to contracts nomination and deliveries inbound/outbound
  • (domestic and/or intra EU cross border flows)
  • Collaborates with suppliers/customers and internal parties to ensure maximum customer satisfaction and value
  • Is specialist in Customer Service topics including contracts
  • Owns the short term planning (0-4 weeks)

 

The customer service responsibilities start with the receipt of the medium-term planning, followed by contract scheduling and nomination after which the process is handed over to the execution team.
The customer service team also handles after care such as complaint management, customer efficiency metrics, inputs on customer account plans.
The job may require some supplier/customer travelling visits.
The job may require flexible working hours or on call duties.

 

Principal Accountabilities

 

35% Accountability : process development, planning & execution
  • Manages and optimizes the planning basis the contract position
  • Manages the nomination of inbound and outbound counterparty obligations

 

35% Accountability: Customer interaction/business partnership :
  • Primary point of contact for the supplier/customer for all aspects related to nomination, contract execution & order fulfillment
  • Monitor order patterns, anticipating demand & scheduling and pro-actively inform suppliers/customers about contract balances and related information.
  • Good understanding of supplier/customer requirements & consequences of deviating from supplier/customer requests.
  • Work with suppliers/customers , commercial & planning, logistics & execution to ensure the supplier/customers delivery requirements can be met whilst maintaining an efficient supply chain.
  • Pro-actively inform suppliers/customers of down time of our facilities, delays with deliveries etc.; monitor situation pro-actively to minimize impact for the customer.
  • Re-schedule or re-route deliveries; balance the needs of the supplier/customer with the needs of the business/SC.
  • Acts as a main point of contact for suppliers/customers for all customer related queries, including problem solving.

 

15% Collaborates with customers and internal parties to ensure maximum customer satisfaction and value
  • Be the key point of contact (internal & external) for supplier/customer complaints. Process complaints and ensure decision towards the supplier/customer within the given business rules.
  • Understand the supplier/customer requirements, needs and expectations and relays newly obtained information back to the internal organization as appropriate.

 

15% Accountability Systems/data management, reporting & analysis
  • Timely and efficient provider/customer nomination/order processing into the business systems in accordance with business rules.
  • Maintain and update systems and relationships that supports accurate supplier/customer demand/delivery forecast as well as other database within the business
  • Run reports on behalf of CS when required.

 

Minimum Required {Qualifications}

  • University degree or equivalent or relevant experience effectively across internal and external teams in a variety of cultures.
  • 1 – 2 years of relevant work experience in Supply Chain/Customer Services or relevant customer facing experience
  • Food/feed/agri environment experience/knowledge a plus
  • Experience in a process driven environment a plus
  • Excellent level of English and Dutch
  • Excellent level of verbal and written communication
  • Advanced level of data processing in Excel
  • Understanding of SAP is a plus
  • Understanding of food/feed/agri environment
  • Contract knowledge basis of FOSFA/GAFTA/local contract terms is a plus

 

Our Offer

 

In return in your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your skills. We also offer aggressive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
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