CUSTOMER SERVICE POSITION AVAILABLE IN- SOUTH AFRICA

Whatever your interests, whatever your talents, at Diversey there’s a special career that’s right for you. One that meets your goals and the company‘s objectives.

  • Responsible for acting as a liaison between existing & potential customers and the company.
  • Assist with complaints, order processing, billing and other order related queries.
  • Reliable and driven, with strong time management and prioritization abilities.
  • To meet corporate standards in all interaction with internal and external customers
  • To support and promote the vision and mission of the company

KEY DUTIES

  • Display a professional telephone and Etiquette.
  • Complete adherence to ISO procedures at all times.
  • Regular customer contacts to maintain a good relationship and maintain best Customer Service practices.
  • Follow communication procedures, guidelines and policies.
  • Meet set deadlines & timeous task completion.
  • Investigation and logging of all customer complaints on CRM tool, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions
  • Escalation of issues to the Customer Service Lead or Manager.
  • To ensure daily, weekly and monthly reports are compiled and submitted timeously
  • To ensure that all individual and departmental targets are consistently achieved
  • To ensure courteous accurate {and professional} interaction with clients at all times
  • To participate in various advert hoc projects within the Customer Service department

PREFFERED REQUIREMENTS

  • Grade 12 or equivalent Business Management diploma
  • Recommend 3-4 years Customer Service Experience
  • Capable of working in a dynamic team environment
  • Fluent in English with strong written and verbal communication skills
  • Work within established procedures with a moderate level of supervision with an ability to make sound decision by assessing each situation using standard procedures.
  • Identifies problems and relevant issues in straightforward situation
  • Basic computer skills with accurate keyboarding skills, experience in using MS Word, Excel, Internet application including email, SAP preferred.
  • Has developed specialized skills or is multi-skilled in own work area.

PROFILE REQUIREMENT

NEW JOB ALERT!  Executive Assistant Job Available In -Gauteng, South Africa
  • Excellent customer service skills
  • Ability to work under stress, must exhibit good time management skills
  • Accuracy and attention to detail
  • Energetic and enthusiastic
  • Absolute discretion and observance of confidentiality requirements
  • Must demonstrate an acute sense of urgency and commitment.
  • Target driven
    • Responsible for acting as a liaison between existing & potential customers and the company.
    • Help with complaints, order processing, billing and other order related queries.
    • Dependable and driven, with strong time management and prioritization abilities.
    • To meet corporate standards in all interaction with internal and exterior customers
    • To support and promote the vision and mission of the company

    KEY DUTIES

  • Display a professional telephone and Etiquette.
  • Complete adherence to ISO procedures at all times.
  • Regular customer contacts to maintain a good relationship and maintain best Customer Service practices.
  • Follow communication procedures, guidelines and policies.
  • Meet set deadlines & timeous task completion.
  • Investigation and logging of all customer complaints on CRM tool, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions
  • Escalation of problems to the Customer Service Lead or Manager.
  • To ensure daily, weekly and monthly reports are compiled and submitted timeously
  • To ensure that all individual and departmental targets are consistently achieved
  • To ensure courteous accurate {and professional} interaction with clients at all times
  • To participate in various ad hoc projects within the Customer Service department
  • PREFFERED REQUIREMENTS
  • Grade 12 or equivalent Business Management diploma
  • Recommend 3-4 years Customer Service Experience
  • Capable of working in a dynamic team environment
  • Fluent in English with strong written and verbal communication skills
  • Work within established procedures with a moderate level of supervision with an ability to make sound decision by assessing each situation using standard procedures.
  • Identifies problems and relevant issues in straightforward situation
  • Basic computer skills with accurate keyboarding skills, experience in using MS Word, Excel, Web software including email, SAP preferred.
  • Has developed specialized skills or is multi-skilled in own work area.
  • PROFILE REQUIREMENT
  • Excellent customer service skills
  • Ability to work under pressure, must exhibit good time management skills
  • Accuracy and attention to detail
  • Energetic and enthusiastic
  • Absolute discretion and observance of confidentiality requirements
  • Must demonstrate an acute sense of urgency and commitment.
  • Target driven

Once part of the team, you’ll have the opportunities to further yourself each and every day. From career discussions with supervisors and experienced professionals, to global, world-class training and growth seminars, a profession at Diversey is all about reaching the goals you have today, while setting new ones for tomorrow.

Apply Now